Privacy Policy

Important

This privacy policy is applicable to all privacy-sensitive information or personal data that you provide to us; for example, through the enrolment form, contact form, open day form or a private / in-company language agreement. We attach great importance to the privacy of our customers and we will exercise great caution and accuracy in processing and protecting your personal data. We process the data in compliance with the Algemene Verordening Gegevensbescherming (AVG), also known as the General Data Protection Regulation (GDPR). MixTree Languages is accountable / liable within the meaning of the AVG for processing your personal data. This means that we determine which personal data is processed, to which purpose, and in which way. We are responsible for processing your personal data in a proper and careful manner in compliance with the AVG.

Collection of information

This privacy statement applies to all personal data that you provide to MixTree Languages by means of registration forms, contact forms, newsletter subscriptions, open days, on-site events or contracts based on a private or corporate course. MixTree Languages collects personal data such as:

• first and last name
• email address
• telephone number
• language level
• nationality
• how you heard about us, if you choose to tell us (an optional question on our forms and level-check booking)
• how you found our website: the referring website and the first page you visited (see “How you found us” below)

We use Google Analytics to analyse how you use our website, including information about your computer and your visits (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation). Google Analytics generates statistical and other information about your website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of our website. Google stores this information.

Use of information

When you share your personal information, you agree that it may be collected, stored or used for the following purposes:

• Informing about our courses, events or workshops
• Creating quotes for group, private or corporate courses
• Processing your payments
• Informing you about changes relating to the provision of our services
• Requests for feedback on the services provided (namely: courses and events)
• Sending you our newsletters and other marketing communications relating to our activities (or the activities of carefully selected partners) that we think you may find interesting. In this case, we will inform you by email, from which you can also unsubscribe immediately.

Storing information

MixTree Languages does not store personal data longer than necessary for the performance of its services, or as long as MixTree Languages is legally required to do so. All information is stored on our secure servers.

Disclosure of information

We never share personal information with third parties, except in the following cases. We may provide your personal information to our suppliers as long as it is legally permitted and with your permission, to help us provide our services to you. This includes:

• our customer relationship management provider (which allows us to send you personalised emails, for example)
• our payment service provider
• our customer service software
• non-public and public entities, in cases where we are legally obliged to provide your personal data.

Services we use on our website

Some parts of our website use services provided by other companies:

• Spam protection (Cloudflare Turnstile). To protect our forms against spam and automated abuse, we use Cloudflare Turnstile, provided by Cloudflare, Inc. When you open or submit one of our forms, Turnstile checks in the background whether you are a person rather than a bot. To do so, it processes technical information such as your IP address and details of your browser. This information is used only to tell people and bots apart, not for advertising. More information: Cloudflare’s Turnstile privacy addendum.
• Newsletter (Brevo). If you subscribe to our newsletter, your name and email address are stored with Brevo, an email marketing service based in France, which we use to send you the confirmation email and our newsletters. You can unsubscribe at any time with the link at the bottom of every newsletter. More information: Brevo’s privacy policy.
• Level-check bookings (Cal.com). When you book a free level check, the booking is made through Cal.com, an online scheduling service. Cal.com stores the details you enter (such as your name, email address, phone number and your answers to the booking questions) together with the time you book, sends the booking confirmations, and passes the booking on to us. More information: Cal.com’s privacy policy.

What are cookies?

Cookies are small data files which are sent to the user’s PC, mobile phone and any other on-line access device whenever a user visits a certain website. Cookies allow information to be collected on the user’s browsing habits and can be used to recognise the user.

Why do we use them?

We use cookies to improve the user’s experience, to customise their browsing experience and analyse their activities for statistical reasons.

What types of cookies do we use?

We use session cookies and persistent cookies which may be our own or belong to third parties.

• Session cookies are designed to recognise and store data while the user is accessing the website. They are normally used for storing information that is solely retained for providing user-requested services on a single occasion.
• Persistent cookies are a type of cookie that data continues to be stored in on the terminal and which may be accessed and processed for a definite period by the person responsible for the cookie, which may be from a few minutes to several years.

How you found us (lead-source information)

When you visit our website, we store a small record in your browser’s local storage (which works like a persistent cookie). It is kept for 90 days and contains:

• the website that referred you to us, for example a search engine, an AI assistant or a social media site (only the name of the site, not the full address);
• the first page you visited on our website;
• campaign tags in the link you followed, if any (so-called UTM parameters);
• if you clicked one of our Google ads, Google’s click identifier.

This record stays in your browser. It is only sent to us when you submit one of our forms or book a level check: it is then added to your enquiry, so that we know how you found us and which of our advertising works. From then on it is stored with your enquiry in our customer relationship management system, in line with the section “Storing information” above.

After 90 days the record is no longer used and is replaced at your next visit. You can remove it at any time by clearing your browser’s stored data (cookies and site data) for mixtreelang.nl.

Third-party cookies

While visiting a website you may receive cookies from both the site visited and from websites maintained by other organisations (“third-party”). Some third-party cookies are necessary to allow you to access content provided on our website by one or more third parties. These cookies may also track your use of the website, including how long you spend on the website and the pages that you visit so that we can continue to provide engaging content. The management of information collected by a third party from you is governed by their privacy policies. To ensure greater transparency and convenience, the web addresses of common third parties and ways to manage their cookies are listed below:

• Facebook policy: facebook.com/help/cookies
• X (Twitter) policy: help.x.com/en/rules-and-policies/x-cookies
• Google policy: policies.google.com/technologies/cookies

Google Analytics

The site also includes certain components transmitted by Google Analytics, a web traffic analysis service provided by Google, Inc. (“Google”). Again, these are third-party cookies collected and managed anonymously to monitor and improve the performance of the host site (performance cookies). Google Analytics uses “cookies” to collect and analyse anonymous information on the behaviour of use of the website (including your IP address). This information is collected by Google Analytics, which processes it in order to prepare reports for the operators about the activities on the website itself. This site does not use (and does not allow third parties to use) the analysis tool of Google to track or collect personally identifiable information. Google will not associate your IP address with any other data held by Google or seek to link an IP address with the identity of a user. Google may also communicate this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

For more information, please refer to: policies.google.com/privacy/partners.

You can selectively disable Google Analytics in your browser using the opt-out component provided by Google: tools.google.com/dlpage/gaoptout.

How can I block or allow cookies?

We recommend that you consult your browser’s help file where you will find information on the different options such as how to manage cookies. Listed below are some links for managing cookies in the most widely used browsers:

• Chrome: support.google.com/chrome/answer/95647
• Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Microsoft Edge: support.microsoft.com/microsoft-edge/delete-cookies
• Opera: help.opera.com/en/latest/web-preferences/
• Safari: support.apple.com/guide/safari/sfri11471

You can also revisit your cookie choices at any time using the Manage cookies link in the site footer.