Important
This privacy policy is applicable to all privacy-sensitive information or personal data that you provide to us; for example, through the enrolment form, contact form, open day form or a private / in-company language agreement. We attach great importance to the privacy of our customers and we will exercise great caution and accuracy in processing and protecting your personal data. We process the data in compliance with the Algemene Verordening Gegevensbescherming (AVG), also known as the General Data Protection Regulation (GDPR). MixTree Languages is accountable / liable within the meaning of the AVG for processing your personal data. This means that we determine which personal data is processed, to which purpose, and in which way. We are responsible for processing your personal data in a proper and careful manner in compliance with the AVG.
Collection of information
This privacy statement applies to all personal data that you provide to MixTree Languages by means of registration forms, contact forms, newsletter subscriptions, open days, on-site events or contracts based on a private or corporate course. MixTree Languages collects personal data such as:
- first and last name
- email address
- telephone number
- language level
- nationality
We use Google Analytics to analyse how you use our website, including information about your computer and your visits (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation). Google Analytics generates statistical and other information about your website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of our website. Google stores this information.
Use of information
When you share your personal information, you agree that it may be collected, stored or used for the following purposes:
- Informing about our courses, events or workshops
- Creating quotes for group, private or corporate courses
- Processing your payments
- Informing you about changes relating to the provision of our services
- Requests for feedback on the services provided (namely: courses and events)
- Sending you our newsletters and other marketing communications relating to our activities (or the activities of carefully selected partners) that we think you may find interesting. In this case, we will inform you by email, from which you can also unsubscribe immediately.
Storing information
MixTree Languages does not store personal data longer than necessary for the performance of its services, or as long as MixTree Languages is legally required to do so. All information is stored on our secure servers.
Disclosure of information
We never share personal information with third parties, except in the following cases. We may provide your personal information to our suppliers as long as it is legally permitted and with your permission, to help us provide our services to you. This includes:
- our customer relationship management provider (which allows us to send you personalised emails, for example)
- our payment service provider
- our customer service software
- non-public and public entities, in cases where we are legally obliged to provide your personal data.
What are cookies?
Cookies are small data files which are sent to the user’s PC, mobile phone and any other on-line access device whenever a user visits a certain website. Cookies allow information to be collected on the user’s browsing habits and can be used to recognise the user.
Why do we use them?
We use cookies to improve the user’s experience, to customise their browsing experience and analyse their activities for statistical reasons.
What types of cookies do we use?
We use session cookies and persistent cookies which may be our own or belong to third parties.
- Session cookies are designed to recognise and store data while the user is accessing the website. They are normally used for storing information that is solely retained for providing user-requested services on a single occasion.
- Persistent cookies are a type of cookie that data continues to be stored in on the terminal and which may be accessed and processed for a definite period by the person responsible for the cookie, which may be from a few minutes to several years.
Third-party cookies
While visiting a website you may receive cookies from both the site visited and from websites maintained by other organisations (“third-party”). Some third-party cookies are necessary to allow you to access content provided on our website by one or more third parties. These cookies may also track your use of the website, including how long you spend on the website and the pages that you visit so that we can continue to provide engaging content. The management of information collected by a third party from you is governed by their privacy policies. To ensure greater transparency and convenience, the web addresses of common third parties and ways to manage their cookies are listed below:
- Facebook policy: facebook.com/help/cookies
- X (Twitter) policy: help.x.com/en/rules-and-policies/x-cookies
- Google policy: policies.google.com/technologies/cookies
Google Analytics
The site also includes certain components transmitted by Google Analytics, a web traffic analysis service provided by Google, Inc. (“Google”). Again, these are third-party cookies collected and managed anonymously to monitor and improve the performance of the host site (performance cookies). Google Analytics uses “cookies” to collect and analyse anonymous information on the behaviour of use of the website (including your IP address). This information is collected by Google Analytics, which processes it in order to prepare reports for the operators about the activities on the website itself. This site does not use (and does not allow third parties to use) the analysis tool of Google to track or collect personally identifiable information. Google will not associate your IP address with any other data held by Google or seek to link an IP address with the identity of a user. Google may also communicate this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
For more information, please refer to: policies.google.com/privacy/partners.
You can selectively disable Google Analytics in your browser using the opt-out component provided by Google: tools.google.com/dlpage/gaoptout.
How can I block or allow cookies?
We recommend that you consult your browser’s help file where you will find information on the different options such as how to manage cookies. Listed below are some links for managing cookies in the most widely used browsers:
- Chrome: support.google.com/chrome/answer/95647
- Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Microsoft Edge: support.microsoft.com/microsoft-edge/delete-cookies
- Opera: help.opera.com/en/latest/web-preferences/
- Safari: support.apple.com/guide/safari/sfri11471
You can also revisit your cookie choices at any time using the link in the site footer.